FAQ
Ordering & Delivery
Where do you deliver?
We deliver across England, Wales and the Scottish Lowlands using DHL's tracked delivery service. Some local orders may be delivered directly by our Vibrant Forest van. Delivery availability is confirmed at checkout.
How much does delivery cost?
Standard delivery is £5.99. Spend £50 or more on qualifying beer products and delivery is FREE! Gift cards, merchandise and event tickets don't count towards the free delivery threshold.
How long will my order take to arrive?
We aim to dispatch orders within 2 working days. Most orders are sent using DHL's tracked delivery service, and you'll receive tracking information by email once your beer is on its way.
Can I track my order?
Absolutely! Most orders are sent using DHL's tracked delivery service. Once your beer has been dispatched, you'll receive an email with tracking details so you can follow its journey to your doorstep.
Our Beers
How should I store my beer?
For the best drinking experience, we recommend storing your beer somewhere cool and away from direct sunlight. Refrigerate before drinking and always check the best-before date printed on the can. Our hop-forward beers are particularly delicious when enjoyed fresh!
Do you brew gluten-free beers?
Yes! We produce a selection of gluten-free beers, including Treeline Lager and Coppice. Look out for the gluten-free information on individual product pages to find out which beers are suitable for you.
Are your beers vegan-friendly?
Yes! All Vibrant Forest beers are 100% vegan-friendly. We don't use animal-derived finings or ingredients in our brewing process, so everyone can enjoy our beers without compromise.
Are your beers filtered?
No! Our beers are unfiltered. We believe leaving our beers unfiltered helps preserve their natural flavour, aroma and character. A little haze or sediment is perfectly normal!
Payments, Returns & Gift Cards
What payment methods do you accept?
We accept major debit and credit cards, including Visa and Mastercard, as well as PayPal and other payment options displayed at checkout. All online payments are processed securely.
Do you sell gift cards?
Yes! Our Vibrant Forest digital gift cards make a brilliant present for any beer lover. They're delivered by email and can be redeemed against purchases from our online shop. Please note that online gift cards cannot be redeemed at our brewery taproom.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We'll do our best to help before your order has been dispatched. Once an order has left the brewery, changes or cancellations may no longer be possible.
What if my order arrives damaged?
We take great care when packing your beer, but occasionally things can go wrong in transit. If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged items. We'll work with you to put things right.
Brewery & Taproom
Can I visit Vibrant Forest Brewery?
Absolutely! Our brewery and taproom are located in Hardley, Hampshire, on the edge of the beautiful New Forest. Come and enjoy a freshly poured beer, explore our range and soak up the atmosphere. Check our Taproom page for current opening hours and upcoming events.
Can I collect my online order from the brewery?
Yes! You can choose local collection at checkout where available. We'll let you know when your order is ready to collect from our brewery in Hardley. Please wait for your collection confirmation before making the journey.
Do you offer brewery tours?
Yes! Our brewery tours are a great way to discover how we make our beers, learn more about Vibrant Forest and get a behind-the-scenes look at the brewery. Visit our Brewery Tours page for details and availability.
Do you host events at the taproom?
We certainly do! From live music and quizzes to beer launches, food events and special celebrations, there's always something happening at Vibrant Forest. Check our Events page to see what's coming up and book tickets where required.
Get in touch
Have questions about your order, or a general enquiry?
